Careers

OTS Employees Credit Union is a service-oriented credit union in Hawaii with a family-oriented environment. We focus on long-term relationships with our employees and our members.

OTS Employees Credit Union Staff
Our Mission

To build lasting relationships through excellence.

Our Vision

To be our members' trusted source of financial advice and solutions.


 
Benefits

OTSECU offers a highly competitive benefits package* that includes:

  • Paid medical, vision & drug insurance (HMSA & Kaiser plans)
  • Paid employee dental insurance (HDS)
  • 12 paid holidays (13 on election years)
  • 401k plan; and 200% employer match on first 5% of pay
  • Paid time off
  • Company-paid life insurance / optional long-term disability insurance
  • Transportation / parking subsidies 
  • Healthcare and dependent care spending accounts
  • Leadership / management development  opportunities

Benefits effective after applicable wait periods

Aloha Pacific FCU Staff at Best Places to Work 2019
Available Positions

Thank you for your interest in a career with OTS Employees Credit Union.
Please submit application and resume to careers@alohapacific.com or click on the Apply Online button below.

Call Center Representative, Full-time

Department: Branch

Location: Kaimuki Business Plaza

Job Summary: Responsible for establishing new member accounts, selling and servicing credit union products, and providing excellent service for phone-in members. Performs Call Center responsibilities not limited to both teller services and member services in accordance with quality service objectives and credit union policies and procedures (account/loan servicing transaction processing or, new account servicing, new loan servicing, account maintenance, product cross-sales, balancing, and financial transaction record-keeping). Minimum Qualifications: Requires one-year certificate from college or technical school; or three (3) to six (6) months related experience and/or training; or equivalent combination of education and experience. Must have knowledge of and experience with customer service principles and practices, and administration and clerical processes. Six (6) months or more in a call center environment highly preferred. Experience in a financial institution highly preferred. Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.

Teller, Full-time

Department: Branch

Location: Kailua

Job Summary: Performs branch responsibilities not limited to both teller services and member services in accordance with quality service objectives and credit union policies and procedures (transaction processing, account maintenance, product cross-sales, balancing, and financial transaction record-keeping). Minimum Qualifications: Must have detail-oriented and high standard of confidentiality/work ethics. High school diploma or equivalent required. Must have a minimum of one (1) year experience in sales or front-line customer service position and one (1) year cumulative cash-handling experience. Teller experience in a financial institution highly preferred. Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.

Regional Teller, Full-time

Department: Branch

Location: East and West Regions

Job Summary: Performs relief teller services at various branches not limited to both teller services and member services in accordance with quality service objectives and credit union policies and procedures (transaction processing, account maintenance, product cross-sales, balancing, and financial transaction record-keeping). Minimum Qualifications: Must have detail-oriented and high standard of confidentiality/work ethics. High school diploma or equivalent required. Must have a minimum of one (1) year experience in sales or front-line customer service position and one (1) year cumulative cash-handling experience. Valid Driver's License and access to a motor vehicle required. Teller experience in a financial institution highly preferred. Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.

Member Relations Specialist, Full-time / Part-time for HNGCU West

Department: Branch

Location: HNGCU West; APFCU Kahului, Kaimuki, Main and Waimalu

Job Summary: Responsible for providing members the highest level of service, assisting them with new accounts and loans, cross-selling of products and services, completing teller transactions and branch operational tasks. Assists in the daily, weekly, and monthly planning and execution of activities and assignments to help the branch stay on target to reach its annual sales, growth, and service goals. Demonstrates commitment to quality service, professionalism, integrity, enthusiasm, respect, good work ethic, and positive attitude to achieve the highest standards of member service when performing duties and assignments. Minimum Qualifications: Must have detailed-oriented and high standard of confidentiality/work ethics. High school diploma or equivalent required. Must have a minimum of two (2) years related experience and/or training. Six (6) months underwriting experience required; ability to analyze/understand credit reports and possess basic knowledge of bank underwriting. Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.

Mortgage Lending Manager, Full-time

Department: Mortgage Lending

Location: Kaimuki Business Plaza

Job Summary: Responsible for planning, organizing, and directing the activities of the Mortgage Loan Department. Recommends, develops, and implements mortgage lending policies, procedures, and products to ensure that the credit union operates in accordance with applicable laws and regulations and its members are being properly served. Exercise prudent judgment and decision making in underwriting and analysis of member credit worthiness. Ensure quality of loans placed into residential loan portfolio, brokered out to lenders, and sold in secondary market. Coordinates and oversees lending and promotional activities, ensuring that all applicable areas of responsibility support strategic objectives and goals. Supports and evaluates performance of assigned personnel. Minimum Qualifications: Bachelor’s degree (BA/BS) from an accredited four-year college or university; or five (5) years related work experience in a financial institution or with a mortgage company; or equivalent combination of education and experience to effectively perform job responsibilities. In-depth knowledge of conventional mortgage loan products – first and second lien mortgages, fixed rate, ARMs, hybrids, balloons, construction-permanent financing, etc., secondary market guidelines, wholesale, retail, & correspondent lending. Detailed understanding of residential mortgage sales/solicitation, underwriting (analysis of income, assets, & liabilities), processing, closing, regulatory disclosures, and other pertinent documentation. Proficient understanding of residential mortgage industry (origination and servicing), risk-based pricing models, credit scoring models, automated underwriting systems, collateral valuation methods, pricing strategies and matrices, and credit risk analysis. Experienced with most popular LOS (loan origination systems) and able to process, underwrite, and close a residential mortgage loan. Knowledgeable of all residential lending regulations such as: TRID, Truth-in-Lending Act (Regulation Z), RESPA (Regulation X), HMDA (Regulation C), ECOA (Regulation B), SAFE Act, Flood Disaster Protection Act, Homeowners Protection Act, Dodd-Frank Act, and Mortgage Servicing rules. Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.

Mortgage Loan Officer, Full-time

Department: Mortgage Lending

Location: Varies and Flexible with Branches

Job Summary: Interviews and counsels members about mortgage loans and accepts mortgage loan applications. Establishes and maintains business relationships with members and guides and follows their mortgage loans from application through loan closing. Builds and maintains referral relationships with branches, realtors, builders and other sources of mortgage referral business. Minimum Qualifications: Bachelor’s degree (BA/BS) from a four-year college or university; or five (5) years lending experience and/or training; or equivalent combination of education and experience required. Must have a thorough knowledge of lending in accordance with State and Federal regulations. Nationwide Mortgage Licensing System & Registry (NMLS) License or Registration required. Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.

Consumer Lending Specialist, Full-time

Department: Consumer Lending Specialist

Location: Kaimuki Business Plaza

Job Summary: Oversees the consumer loan functions in assisting members and staff in providing information and accepting, approving, and completing loan applications. Minimum Qualifications: Associate degree (AA/AS) or equivalent from a two-year college or technical school; or two (2) to three (3) years lending experience and/or training; or equivalent combination of education and experience. Must have knowledge of PC applications and basic office. Experience in consumer lending, insurance and/or real estate loans is preferred. Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.

Network Operations Engineer, Full-time

Department: IT

Location: Kaimuki Business Plaza

Job Summary: Assists with planning and carrying out Aloha Pacific Federal Credit Union’s information security strategy. Helps to implement the security standards and best practices set forth by Information Security. Responsible for provisioning, implementation, configuration, administration, and maintenance of network and security-related hardware and software. Responsible for enforcing the network security policy and complying with requirements of external security audits and recommendations. Works closely with the information security team to ensure that the infrastructure of Aloha Pacific Federal Credit Union is secure. Collaborates with other departments to enhance, maintain, monitor, alert, and respond to security issues as they relate to infrastructure of the credit union. Minimum Qualifications: Requires a bachelor’s degree (BA/BS) in Computer Science, Information Science, Management Information Systems, Information Security, Engineering, or equivalent from four-year college or technical school; five (5) years related experience and/or training, or equivalent combination of education and experience. Experience with networking technologies and with system, security, and network monitoring tools. Thorough understanding of the latest network and security principles, techniques, and protocols. Familiarity with web related technologies (Web applications, Web Services, Service Oriented Architectures) and of network/web related protocols. Relevant experience in a financial institution preferred. Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.

Senior Internal Auditor, Full-time

Department: Internal Audit

Location: 846 South Hotel Street

Job Summary: Assists the Director of Internal Audit in planning, performing, supervising, and reporting internal audits. Assists in performance of operational, financial or compliance audits in assigned areas. Assists in determining whether controls have been established to identify and detect evidence of fraud. Assists in preparation of reports, recommendations, and monitoring of corrective action plans progress. Minimum Qualifications: Requires a bachelor’s degree (BA/BS) from four-year college or university in Accounting or related field from an accredited college or university. A minimum of three (3) years audit experience that includes planning, internal control assessments, performing, and reporting audits findings. A CPA/CIA designation and financial service industry is preferred. Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.

Accountant, Full-time

Department: Accounting

Location: Kaimuki Business Plaza

Job Summary: Obtains financial data for use in maintaining accounting records. Responsible for analyzing and reconciling detailed general ledger accounts. Researches and resolves discrepancies and accounting errors. Completes related G/L entries, reports, summaries, and records and performs other related clerical duties. Minimum Qualifications: Bachelor’s degree (BA/BS) in Accounting or related field from an accredited four-year college or university; minimum of one (1) year related experience and/or training; or equivalent combination of education and experience. Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.

Human Resources Administrator, Full-time

Department: Human Resources

Location: 846 South Hotel Street

Job Summary: As a part of the Human Resources Team, this position performs various human resources professional work in support of Aloha Pacific’s strategic and HR goals. This position involves researching, developing and administering human resources policies, procedures and programs and supporting employee engagement programs. The Human Resources Administrator carries out multiple day-to-day HR responsibilities including employee relations, compensation and benefits administration, payroll administration and employee engagement & recognition activities. Minimum Qualifications: Bachelor’s degree in Human Resource Management or a related field. Three (3) years’ experience in Human Resources field. Solid understanding of labor laws and HR fundamentals. Proficiency in Microsoft Office Suite applications required. Excellent communications skills – verbal, written, and presentation skills, required. Exceptional attention to detail, accuracy, and thoroughness is necessary. Proficiency in payroll processing is required. Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.

Vice President, Controller, Full-time

Department: Accounting

Location: Kaimuki Business Plaza

Job Summary: Responsible for directing, coordinating, maintaining, and controlling the accounting process in order to fairly state the financial position of the Credit Union. Responsible for accounting for Credit Union assets and liabilities. Manages the Credit Union's financial record keeping. Prepares financial reports for internal and public use. Oversees budgeting, cost accounting, general ledger, accounts payable, fixed asset, accounts receivable, branch statistical reporting, ATM balancing, accounting information systems, and other related areas. Monitors department policies and procedures and implements improvements. Ensures that accounting activities are in accordance with GAAP. Ensures that the Accounting Department supports the overall goals of the Credit Union and that accounting services are delivered professionally and efficiently. Minimum Qualifications: Bachelor’s degree (BA/BS) in Accounting, Finance, Business Administration, or equivalent from an accredited four-year college or university. Minimum five (5) years financial institution or related experience. Must have a CPA license. Must be familiar with all areas of operations within the Accounting Department and have a strong working knowledge of the Credit Union’s accounting policies and procedures. Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.

Information Security Analyst, Full-time

Department: Information Security

Location: Kaimuki Business Plaza

Job Summary: Oversees or participates in planning, developing, implementing, testing, monitoring, and reviewing the credit union’s information and cybersecurity programs to protect information assets and mitigate risks for unauthorized access, disclosure, and misuse. Minimum Qualifications: Bachelor’s degree (BA/BS) or equivalent from four-year college or technical school; five (5) years related experience and/or training; or equivalent combination of education and experience. Must have functional knowledge of information systems, security, and project management. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of officials, managers, clients, members, and the general public. Must be able to communicate in writing and verbally; and be understandable by management and peers. Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.

OTS Employees Credit Union is an Equal Employment Opportunity Employer.

We at OTS Employees Credit Union strive for achievement of a diverse, dynamic and engaged team.

It is the policy of our credit union to provide equal employment opportunity to all persons, regardless of race, color, religion, sex, national origin, sexual orientation, disability, medical condition, marital status, age or any other considerations made unlawful by federal or state law.

Apply Today

We are looking for talented, energetic and service-oriented individuals who are interested in joining our credit union family. We strive to offer a competitive benefits package that will enable our team members and their families to achieve a positive work/life balance.

We pride ourselves on investing more than 80 paid hours of classroom training with our training specialists and continued on-the-job training in an interactive learning environment.

Apply Online

Aloha Pacific FCU Staff at Honolulu City Lights Parade

You may also complete an Employment Application to apply in person or mail to the address below. Please attach a resume. Be sure to indicate the position you are applying for.

Aloha Pacific FCU
Attn: Human Resources
832 South Hotel Street
Honolulu, HI 96813

For more information, please contact Human Resources at careers@alohapacific.com, or call (808) 539-0150.

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