What is a credit union?

A credit union is a not-for-profit, cooperative financial institution owned and run by member-owners to provide a safe place to save and borrow money at reasonable rates. Unlike a bank or other for-profit financial institution, a credit union gives its profits back to its members in the form of higher account rates, lower loan rates, lower service fees and other valuable services.

Who owns a credit union?

When you open a savings account (also known as a share account), you become an equal, part owner of the credit union. The credit union exists for and to serve its member owners.

Is our credit union a full-service financial institution?

Our credit union offers savings, checking and certificate accounts, mortgages and a variety of loan products to meet your needs. The credit union also provides many other useful services. Please explore our website or call us for more information.

How is a credit union governed?

Credit unions are regulated by government agencies. These agencies must examine credit unions and make sure the credit union is following laws and regulations and operating safely. Before a credit union can open for business, it must obtain a charter. A charter is a license to operate.

Are my accounts federally insured?

A credit union (CU) is a nonprofit, cooperative financial institution owned and run by member-owners to provide a safe place to save and borrow money at reasonable rates.

Unlike a bank or other for-profit financial institution, a CU gives its profits back to its members in the form of higher account rates, lower loan rates, lower service fees and other valuable services. Like a bank, the Federal Government insures deposits for CUs. The National Credit Union Share Insurance Fund (NCUSIF) is the federal fund created by Congress in 1970 to insure members' accounts at CUs up to the federal limit.

Administered by the National Credit Union Administration, the NCUSIF is backed by the "full faith and credit" of the U.S. government. To join a CU, you must be eligible for membership as determined by the CU's charter. Most CUs are organized to serve people in a particular community, group or groups of employees or members of an organization or association.

Do you offer business accounts?

The credit union offers a competitive array of loans, accounts and services to help manage and grow your business.

Ask us about our competitive rates, lower fees and other valuable benefits. Most businesses are eligible for membership, including sole proprietors, partnerships, limited liability companies, limited liability partnerships, corporations and nonprofit organizations.

Check out our Business pages; or contact us at (808) 847-8560 or  the Aloha Pacific FCU Call Center at (877) 531-3711 for more information.

What is the monthly fee for Business Bill Payment?

The credit union does not currently offer a Business Bill Payment service.

Why do I get the APFCU Call Center when I call the branch?

To better service members in the branch as well as members who are requesting assistance through the telephone, calls are routed through our Aloha Pacific FCU Call Center. In the event you need to speak with a specific employee, the Member Relations Representative will forward your call to the appropriate person.

How much cash can I withdraw from my account at a branch?

Generally you may withdraw up to your available balance. If you intend to withdraw a large amount, please contact us in advance so that we may plan accordingly to assist you.

Do you have coin machines?

Yes, Coin Bank service is available at these Aloha Pacific FCU branches:

  • Downtown (Fort Street)
  • Kailua
  • Kaimuki
  • Main Branch
  • Waikele
  • Waimalu
  • Las Vegas (Henderson)

For non-members, there is a 5% service fee to use our Coin Bank service.

Do you offer consolidation loans?

The credit union offers an array of loan products. Please visit our branch or call us at (808) 847-8560 or the Aloha Pacific FCU Call Center at (877) 531-3711 for assistance.

Do you offer construction loans?

We do not currently offer construction loans. Please contact us at (808) 847-8560 or the Aloha Pacific FCU Call Center at (877) 531-3711 or visit our branch for information about our other loan products that might assist you.

What are some advantages of being a member of a credit union?

Membership begins with a personal savings account and entitles you to all of our products and services. Once you become a member, you receive many rewarding benefits, such as higher rates, low account fees, friendly service from knowledgeable staff, convenient access, discounted admission to Family Day events on Oahu and Member Appreciation Day at the 50th State Fair.

How do credit unions differ from banks?

There are many differences between credit unions and banks.

A credit union is equally owned and managed by all of its members; anyone in good standing can run for the Board of Directors. Banks are owned by their stockholders.

Credit unions exist to help consumers build their wealth; measure success through member satisfaction; and have severe restrictions on raising capital. Banks exist to profit through fee income and investments or by raising capital through selling shares and buying or selling acquisitions.

Credit unions are not-for-profit financial cooperatives. Banks are for-profit businesses that keep their earnings.

Credit union membership is limited. Not everyone can join, but all members are equal - from workers to small business owners. At a bank, anyone can be a customer, but bigger businesses usually receive good rates and excellent treatment.

A credit union's earnings go back to members as better rates and fewer fees. A bank's profit goes back to the stockholders, not to the banking customers.

Can I get or exchange foreign currency through the credit union?

The credit union currently does not provide or exchange foreign currency.

When does the Holiday Savings balance transfer to my checking or savings account?

Generally, the balance in the Holiday Savings is transferred on October 1 of each year. 

Please find more details on our Holiday Savings page.

I have a loan with the credit union and I am considering filing bankruptcy. I do not want to include the credit union in the bankruptcy, what do I do?

We recommend that you seek legal counsel regarding your intention to file for bankruptcy.

What is the credit union's mailing address?

OTS Employees Credit Union
832 South Hotel Street
Honolulu, Hawaii 96813

Do you offer notary service?

Notary services are generally available at all branch locations. Please call the Aloha Pacific FCU Call Center at (808) 531-3711 (or 1-877-531-3711 toll free) to confirm the availability of a notary. Aloha Pacific Federal Credit Union and its divisions provides notary service to members and nonmembers. Please contact us for additional information.

Do you offer pay day loans?

The credit union offers personal term loans, auto loans and VISA credit cards.

Are there private rooms where I can access my safe deposit box?

Your safety and confidentiality are a priority to us. Each of our branches that provide Safe Deposit Box rentals provides a safe and secure private area for our members to access their safe deposit box.

What are your hours for accessing my Safe Deposit Box?

Safe Deposit Boxes are located at APFCU's Kapolei Branch (1001 Kamokila Boulevard) and Main Branch (832 South Hotel Street). Please search the Locations tab on our website for more details and branch hours.

What size Safe Deposit Boxes do you offer?

The credit union offers Safe Deposit Box rentals at two Aloha Pacific FCU branches. Box sizes vary. Please call APFCU's Call Center at (808) 531-3711 or (877) 531-3711 for more information.

What types of savings bonds can the credit union cash?

The credit union does not negotiate savings bonds at this time.

Does the credit union offer scholarships?

The Masami Oishi Scholarship is a cash grant distributed annually to full-time students enrolled in an accredited college, university or trade school in either graduate or undergraduate programs. In addition, you must be a member in good standing for at least one year before the scholarship ceremony, complete the application and provide the required documentation by the posted due date.

Applications are available January. See application for other requirements that may apply. Look for the official notice in our newsletter or online.

Can I use one of the shared branches to process transactions?

Our credit union participates in shared branching with a number of Hawaii credit unions. To find a shared branch near you, use the search function in our Locations tab.

Is there a shredding machine for member use?

The credit union is not equipped with shredding machines.

Do you offer student loan consolidation?

We do not offer government-insured student loans. Refer to your school's financial aid office for assistance.

Can the credit union assist me with a student loan?

We do not offer federally funded student loans. However, please contact us for information regarding other loan options that may be available to meet your educational needs.

Who can join Aloha Pacific Federal Credit Union?

To become a member, you must belong to one of the groups (or common bonds) and maintain $5 in your savings account. Please click on the Membership page for eligibility or call the Aloha Pacific FCU Call Center at (808) 531-3711 or toll free at (877) 531-3711.