Are there fees for using ATM machines at your credit union?
Aloha Pacific FCU and its Divisions members have free, unlimited access to all Aloha Pacific ATMs, located at each branch and at other locations on Oahu.
In addition, members have surcharge-free access to First Hawaii Bank, American Savings Bank and Hawaii National Bank ATMs in Hawaii and CO-OP ATMs nationwide and in Canada.
Please note that five (5) non-APFCU ATM withdrawal fees are waived per month; after the fifth non-APFCU ATM withdrawal per month, there is a $1 fee per transaction.
What is the difference between an ATM card and a debit card?
The credit union ATM cards are PIN based and are used primarily for ATM transactions (withdrawals and deposits).
Debit cards (check cards) offer ATM transaction capability as well as point-of-sale transactions (purchases at merchants that accept VISA cards). When processing a debit card purchase, you may either use your Personal Identification Number (PIN) or signature.
Are your branches open on Saturdays?
Our partner Aloha Pacific FCU has several community-style branches that are open to service our members on Saturdays and select holidays. Please search our Locations page for business hours.
Where are you located and what are your branch hours? Please search our Locations page for more information.
You can also use the Aloha Pacific FCU mobile app to find a location nearest you.
Why do I get the APFCU Call Center when I call the branch?
To better service members in the branch as well as members who are requesting assistance through the telephone, calls are routed through our Aloha Pacific FCU Call Center. In the event you need to speak with a specific employee, the Member Relations Representative will forward your call to the appropriate person.
Can I make a deposit to an ATM that is NOT the credit union ATM? Does it matter if it is a check or cash deposit?
Check deposits may be transacted at many of Aloha Pacific Federal Credit Union's ATMs. Our ATMs do not accept cash deposits. Please visit any of our branches to conduct cash transactions.
How much cash can I withdraw from my account at a branch?
Generally you may withdraw up to your available balance. If you intend to withdraw a large amount, please contact us in advance so that we may plan accordingly to assist you.
Do you have coin machines?
Yes, Coin Bank service is available at these Aloha Pacific FCU branches:
- Downtown (Fort Street)
- Main Branch
- Las Vegas (Henderson)
For non-members, there is a 5% service fee to use our Coin Bank service.
Can I use VISA® Credit card at an ATM?
You may obtain cash advances from any ATM that bears the logo of VISA®.
Can I get or exchange foreign currency through the credit union?
The credit union currently does not provide or exchange foreign currency.
What is the credit union's mailing address?
OTS Employees Credit Union
832 South Hotel Street
Honolulu, Hawaii 96813
Do you offer notary service?
Notary services are generally available at all branch locations. Please call the Aloha Pacific FCU Call Center at (808) 531-3711 (or 1-877-531-3711 toll free) to confirm the availability of a notary. Aloha Pacific Federal Credit Union and its divisions provides notary service to members and nonmembers. Please contact us for additional information.
Does the credit union sell postage stamps?
The credit union does not sell postage stamps at this time.
Are there private rooms where I can access my safe deposit box?
Your safety and confidentiality are a priority to us. Each of our branches that provide Safe Deposit Box rentals provides a safe and secure private area for our members to access their safe deposit box.
What are your hours for accessing my Safe Deposit Box?
Safe Deposit Boxes are located at APFCU's Kapolei Branch (1001 Kamokila Boulevard) and Main Branch (832 South Hotel Street). Please search the Locations tab on our website for more details and branch hours.
What size Safe Deposit Boxes do you offer?
The credit union offers Safe Deposit Box rentals at two Aloha Pacific FCU branches. Box sizes vary. Please call APFCU's Call Center at (808) 531-3711 or (877) 531-3711 for more information.
Can I use one of the shared branches to process transactions?
Our credit union participates in shared branching with a number of Hawaii credit unions. To find a shared branch near you, use the search function in our Locations tab.
Is there a shredding machine for member use?
The credit union is not equipped with shredding machines.
Where are your ATMs located?
Each Aloha Pacific FCU branch has an ATM. Also, there are Aloha Pacific FCU ATMs in several locations on Oahu. Please search our Locations page for more information.