OTSECU branch closure effective July 31, 2020
June 3, 2020
Dear Valued Member,
We are writing to inform you about the permanent closure of the OTS Employees Credit Union branch. It was a difficult decision, but a necessary step in our efforts to streamline the operations of Aloha Pacific FCU as a whole.
With the branch closure, OTSECU will be fully merged with Aloha Pacific FCU as of July 31. We want you to know, since we closed the branch on March 20 in response to the COVID-19 pandemic, that all OTSECU staff are already filling other roles in APFCU departments. We are grateful for their dedicated service to OTSECU members.
We apologize for the inconvenience the branch closure will cause. As always, you have complete access to APFCU’s 7 Oahu branches (with 5 of these also open on Saturdays to serve you), plus branch locations in Kahului, Kekaha and Henderson (Las Vegas), and all products and services, including the ATM network, online and mobile banking. You can use your existing OTSECU debit and credit cards and checks without interruption. We are making every effort to minimize the impact this may cause for OTSECU members.
Thank you for your understanding and support, and for being a member. We look forward to the privilege of serving you for many years to come.
President & CEO
Aloha Pacific Federal Credit Union
Here are a few more details about the branch closure.
Frequently Asked Questions
Will any products and services change for OTSECU members?
No. Please continue to use your existing OTSECU checks, debit and credit cards. However, once the checks run out and/or the cards expire, they will be replaced with APFCU checks and cards.
You will continue to have full access to all products and services offered by APFCU, including online banking, the mobile app, credit cards, online loan application and more.
What about the otsecu.com website?
The otsecu.com website will be turned off on July 31 and users will be automatically redirected to alohapacific.com, where you can continue to log on to online banking and for current updates and offers.
Where are the nearest APFCU branches?
You can always go to alohapacific.com/locations or search the APFCU mobile app to find the branches, ATMs and shared branches nearest you.
APFCU’s Main and Waimalu branches have ample parking. The Fort Street branch is also near the OTSECU branch, but parking might be challenging.
Main and Fort Street branch hours:
Monday-Thursday: 7:30 am - 5 pm
Waimalu branch hours:
Monday-Thursday: 9 am - 5 pm
Friday: 9 am - 6 pm
Saturday: 9 am - 2 pm